Attention…

This web site is a journalistic endeavor for The Telecom Compliance News Press and is published to provide consumers with news and commentary regarding the telemarketing industry.  Every effort is made to ensure the accuracy of the information presented here and all statements are made in good faith with the belief that they are correct.  To contact an editor regarding any comments or factual corrections, simply add a comment on the news article in question.

If you’ve received an unsolicited telemarketing call from Rachel at “Cardholder Services”, Tom with “Home Security”, or other robocalls originating from a phone number listed below, it likely came from a telemarketer that has entered into a revenue sharing agreement with a public utility named CallerID4U, Inc. or  Pacific Telecom Communications Group.

These two separate telecom utilities have each been involved in a similar scheme whereby they profit from the millions of seemingly illegal unsolicited telemarketing sales calls made each week that are identified with their phone numbers, all in apparent violation of 16 C.F.R. §310.3(b) of the Federal Telemarketing Sales Rule.

Our analysis of FTC consumer complaint data shows that Pacific Telecom phone numbers have been the target of up to 32% of consumer telemarketing complaints to the FTC.  Nearly 1 Million complaints were filed with the FTC against Pacific Telecom phone numbers in the past year.

Pacific Telecom has a foreign “subsidiary” registered in Belize, which seemingly acts as a “shell” company to hide the identity of the individuals who initiate these outbound telemarketing calls and makes it difficult for regulators to investigate this activity.

PLEASE take 10 minutes of your time to submit an online complaint to State and Federal regulators so we can put an end to the damage that is being inflicted on the public.

In order to identify the State regulator who needs to hear your complaint, click on the phone number prefix below that matches the number that you see on your caller ID:

Phone Number Range Company State Rate Center
206-397-1xxx CALLERID4U WA SEATTLE
206-397-5xxx CALLERID4U WA SEATTLE
206-445-6xxx CALLERID4U WA SEATTLE
206-496-0xxx PACIFIC TELECOM WA SEATTLE
253-236-2xxx CALLERID4U WA KENT
253-245-2xxx CALLERID4U WA AUBURN
253-246-8xxx PACIFIC TELECOM WA KENT
253-382-9xxx PACIFIC TELECOM WA TACOMA
253-753-9xxx CALLERID4U WA TACOMA
360-322-6xxx CALLERID4U WA MARYSVILLE
360-328-8xxx PACIFIC TELECOM WA SILVERDALE
360-474-3xxx PACIFIC TELECOM WA MARYSVILLE
360-529-6xxx PACIFIC TELECOM WA OLYMPIA
360-633-9xxx CALLERID4U WA SILVERDALE
406-219-2xxx PACIFIC TELECOM MT BOZEMAN
406-224-9xxx PACIFIC TELECOM MT LIVINGSTON
406-290-3xxx PACIFIC TELECOM MT COLUMBUS
406-290-8xxx PACIFIC TELECOM MT COLUMBUS
406-351-4xxx PACIFIC TELECOM MT FORSYTH
406-426-3xxx PACIFIC TELECOM MT RED LODGE
406-478-2xxx PACIFIC TELECOM MT SIDNEY
406-478-7xxx PACIFIC TELECOM MT SIDNEY
406-530-5xxx PACIFIC TELECOM MT LAUREL
406-548-9xxx PACIFIC TELECOM MT BOZEMAN
406-623-2xxx PACIFIC TELECOM MT HARDIN
406-623-3xxx PACIFIC TELECOM MT HARDIN
406-640-8xxx PACIFIC TELECOM MT WYELLOWSTN
406-715-0xxx PACIFIC TELECOM MT BILLINGS
406-715-1xxx PACIFIC TELECOM MT BILLINGS
406-720-2xxx PACIFIC TELECOM MT COLSTRIP
406-852-8xxx PACIFIC TELECOM MT MILES CITY
406-931-3xxx PACIFIC TELECOM MT BIG TIMBER
406-942-5xxx PACIFIC TELECOM MT GLASGOW
406-948-6xxx PACIFIC TELECOM MT GLENDIVE
406-948-8xxx PACIFIC TELECOM MT GLENDIVE
425-320-5xxx CALLERID4U WA EVERETT
425-336-8xxx CALLERID4U WA RENTON
425-390-8xxx PACIFIC TELECOM WA RENTON
425-406-9xxx CALLERID4U WA KIRKLAND
425-658-8xxx PACIFIC TELECOM WA KIRKLAND
425-953-8xxx PACIFIC TELECOM WA EVERETT
458-201-0xxx CALLERID4U, INC. OR EUGENE
458-201-1xxx CALLERID4U, INC. OR EUGENE
458-201-2xxx CALLERID4U, INC. OR EUGENE
503-457-1xxx PACIFIC TELECOM OR TILLAMOOK
503-468-5xxx PACIFIC TELECOM OR ASTORIA
503-563-0xxx PACIFIC TELECOM OR STFRD-SNDY
503-592-2xxx PACIFIC TELECOM OR CANBYNEEDY
503-770-2xxx PACIFIC TELECOM OR CHARBONNEU
503-773-0xxx PACIFIC TELECOM OR NORTH PL
503-837-2xxx PACIFIC TELECOM OR DALLAS
503-850-0xxx PACIFIC TELECOM OR CLACKAMAS
503-898-8xxx PACIFIC TELECOM OR REDLAND
503-902-8xxx PACIFIC TELECOM OR WOODBURN
541-200-3xxx CALLERID4U, INC. OR MEDFORD
541-257-1xxx CALLERID4U, INC. OR CORVALLIS
541-981-4xxx CALLERID4U, INC. OR ALBANY
701-217-1xxx PACIFIC TELECOM ND SPENCER
701-248-1xxx CALLERID4U, INC. ND MINTO
701-253-0xxx CALLERID4U, INC. ND JAMESTOWN
701-264-5xxx PACIFIC TELECOM ND DICKINSON
701-264-6xxx PACIFIC TELECOM ND DICKINSON
701-301-4xxx PACIFIC TELECOM ND CENTER
701-500-8xxx PACIFIC TELECOM ND MINOT
701-509-8xxx PACIFIC TELECOM ND MINOT
701-625-2xxx PACIFIC TELECOM ND MARTIN
701-625-5xxx PACIFIC TELECOM ND MARTIN
701-661-1xxx PACIFIC TELECOM ND EMMET
701-661-3xxx PACIFIC TELECOM ND EMMET
701-671-9xxx CALLERID4U, INC. ND WAHPETON
701-712-0xxx PACIFIC TELECOM ND BISMARCK
701-712-1xxx PACIFIC TELECOM ND BISMARCK
701-712-2xxx PACIFIC TELECOM ND BISMARCK
701-712-3xxx PACIFIC TELECOM ND BISMARCK
701-712-4xxx PACIFIC TELECOM ND BISMARCK
701-920-9xxx PACIFIC TELECOM ND CENTER
701-923-1xxx PACIFIC TELECOM ND SPENCER
701-929-0xxx CALLERID4U, INC. ND FARGO
701-929-2xxx CALLERID4U, INC. ND FARGO
701-929-9xxx CALLERID4U, INC. ND FARGO
971-208-9xxx PACIFIC TELECOM OR SALEM
971-213-1xxx PACIFIC TELECOM OR SHERWOOD
971-217-9xxx PACIFIC TELECOM OR BEAVERTON
971-220-1xxx PACIFIC TELECOM OR GRESHAM
971-248-8xxx PACIFIC TELECOM OR VERNONIA
971-259-6xxx PACIFIC TELECOM OR AMITY
971-277-8xxx PACIFIC TELECOM OR PORTLAND
971-333-8xxx PACIFIC TELECOM OR HOOD LAND
971-343-1xxx PACIFIC TELECOM OR SILVERTON
971-373-0xxx PACIFIC TELECOM OR PORTLAND
971-373-1xxx PACIFIC TELECOM OR PORTLAND
971-373-2xxx PACIFIC TELECOM OR PORTLAND

48 Comments

Filed under Pacific Telecom Communications Group

Public Utility CallerId4U, Inc. Involved in Millions of Illegal “Robocalls”

CallerId4U, Inc. is a Competitive Local Exchange Carrier (CLEC) registered in Oregon, Washington, and North Dakota.  They also own phone numbers in California and Nevada under the name 33 Wireless Inc.  They are believed to be located somewhere in the Los Angeles CA area, however they use a mail forwarding address in Seattle to create the illusion that they have a physical presence in the state of Washington.

CallerId4U appears to have been set up for the sole purpose of profiting from unsolicited telemarketing.  Between January 1, 2012 and November 30, 2012, consumers filed 138,184 complaints with the Federal Trade Commission regarding illegal telephone calls originating from phone numbers belonging to CallerId4U, Inc.

FTC Complaints Against CallerID4U - January 2012 - November 2012

Paul Maduno, CEO of CallerId4U, insists that his firm is an innocent provider of “compliance” services to telemarketers, however they are not registered with the FTC to provide “Do Not Call” compliance services to telemarketers.  They offer absolutely no services that will prevent consumers on the “Do Not Call” registry from receiving unsolicited telemarketing calls in violation of Federal law.  In fact, their services are designed to allow telemarketers to hide behind false and deceptive Caller ID text.

Paul Maduno and his partner Luis Martinez have quite a history involving illicit telemarketing.  In 2009, their business was called Digitcom Services, Inc., and they partnered with Steve Hamilton and a company named TM CallerID LLC, which was operated by Fred Accuardi.  After TM CallerID got sued by Verizon for their role in a massive unsolicited “robocalling” operation, Maduno and Martinez appear to have rolled the infrastructure from Digitcom into a new public utility they created named CallerId4u.  Hamilton and Accuardi separately created a utility named Pacific Telecom, which is responsible for millions of illicit calls.   CallerId4u appears to share similar contracts, internal software and other resources as Pacific Telecom.

Overview of Callerid4U’s Scheme

Paul Maduno, CEO of CallerId4U, enters into business agreements to provide the following essential services to the individuals running the illegal telemarketing campaigns:

CallerId4U, Inc. Gives Telemarketers:

  • Phone Numbers:  Telemarketers are given blocks of phone numbers to use for their “robocall” campaigns.
  • Caller ID Deception:  Telemarketers are given access to a web application that allows them to set the Caller ID text for each phone number.  They can set it to something deceptive, such as “Card Services,” “Customer Service,” “Home Security,” depending upon the scam being run that particular day.
  • $ Cash:  Yes, CallerId4U also pays the telemarketers for the calls they make.  More outbound calls = more cash for the telemarketers.

CallerId4U, Inc. Receives:

  • $$$ Lots of Cash from Your Phone Company:  CallerId4U generates money from each robocall through a small tariff your phone company must pay to access the caller ID information for the incoming call.  Your phone company covers these costs by building them into your monthly bill: Yes, you’re paying to see the name “Card Services” appear on your phone, even if you don’t answer the call.
  • Get out of Jail Free Card:  As a registered telecom utility, CallerId4U simply says that it’s their evil “subscribers” who are making the illegal calls.  They even have a consumer complaint form on their web site to make the charade a bit more convincing for a casual observer.  Not surprisingly, consumer complaints are apparently ignored, because the highly profitable anonymous “subscribers” have been free to continue making millions of calls each week without interruption.

How CallerId4U, Inc. Profits Directly from Illegal “Robocalls”

CallerId4U owns 763,000 phone numbers Oregon, Washington, North Dakota, California, and Nevada.  These phone numbers are used exclusively for a telemarketing revenue sharing scheme.

CallerId4U provisions their phone numbers in 3rd party “CNAM” callerId databases.  These databases associate a phone number with the caller ID text that will be displayed during a phone call.   When a phone call is placed using one of these phone numbers, the telephone company receiving the call must pay a small fee of less than a cent to retrieve the caller Id text from the database.  These are called CNAM “dip” fees and refer to the process of “dipping” into the Caller Id database to retrieve the calling name text (CNAM.)

CallerId4U provides groups of CNAM provisioned phone numbers to telemarketers for use in their calling campaigns, along with the ability to set the Caller Id text for each phone number.  In exchange, both parties agree to share in the CNAM revenue that is generated from their calls.

These telemarketers place millions of telemarketing calls per week and generate significant CNAM revenues.  However, these telemarketing calls consist of unsolicited telemarketing “robocalls,” which blatantly violate State and Federal telemarketing laws.  Examples of these “robocalls” include the infamous “card services” credit card fraud scheme (detailed here), “home security” sales pitches, and “Computer technical support” identity theft calls.

Here is a copy of the services agreement that CallerId4U enters into with their affiliated telemarketers:

Callerid4u SOA 20130107 v2 001Callerid4u SOA 20130107 v2 002Callerid4u SOA 20130107 v2 003Callerid4u SOA 20130107 v2 004

Service Order Attachment:  Callerid4u SOA 20130107 v2.pdf

Page 3 of the Service Order Attachment shown above gives an overview of the payment process that turns Robocalls into Revenue.  Just to be clear, these are payments made from CallerId4U, a public utility, to the individuals conducting the illegal telemarketing campaigns:

CallerId4U Dip Fee Payment Schedule

A master services agreement is also signed by telemarketers:

Callerid4u MSA 20120723 v11 - 001 Callerid4u MSA 20120723 v11 - 002 Callerid4u MSA 20120723 v11 - 003 Callerid4u MSA 20120723 v11 - 004 Callerid4u MSA 20120723 v11 - 005

Master Services Agreement:  Callerid4u MSA 20120723 v11.pdf

It’s important to note that these two agreements are virtually word for word copies of the two telemarketer agreements belonging to Pacific Telecom’s “shell” company in Belize, International Telephone Corporation.  In fact, the meta-data for the file “Callerid4u MSA 20120723 v11.pdf” shows that the author is none other than Fred Accuardi of Telephone Management Corporation, who last modified the file on July 23, 2012.

This is an important detail, as Fred and F Antone Accuardi are involved in operating a “robocall” revenue sharing scheme through Pacific Telecom.  In December of 2012, a class action lawsuit was filed against them for violations of telemarketing laws.

Telemarketer Agreements belonging to Pacific Telecom’s “shell” company in Belize:

ITC CNAM CABS (NR) Addendum.pdf

ITC CNAM (NR) Service Order Acknowledgement.pdf

CallerId4U’s Dubious Telemarketing “compliance” Services

CallerId4U attempts to evade responsibility for the illegal robocalls made with their phone numbers by claiming that they simply provide “compliance” services to telemarketers.  However, they are not registered with the FTC to provide compliance services to telemarketers as a “service provider” and do not subscribe to the Federal Do Not Call registry.  They offer absolutely no services that will prevent consumers on the “Do Not Call” registry from receiving unsolicited telemarketing calls in violation of Federal law.

CallerId4U’s website itemizes the following “compliance” services:

Our Caller ID Compliance Bundles Feature:
  • Caller ID to identify your calls. “let them know who’s calling!!™”
  • Caller ID numbers automatically provisioned with IVR or call forwarding for automated self DNC removal
  • Daily batch DNC requests and updates
  • Company specific DNC lists and proprietary “must avoid” DNC lists
  • Handling of subpoenas and complaints via a Fax number
  • Handling of subpoenas and complaints via email
  • Automated IVR including the following Web Based services:
    • Consumer Complaint Ticket creation
    • Law Enforcement Request ticket creation
    • Phone Number look up
    • Trouble ticket status look-up

    Quoted on 01/28/2013 from:  http://callerid4u.com/service_compliance.php

The service that allows telemarketers to easily change the caller ID text associated with their phone numbers is simply not used for compliance services.  Our research shows that CallerId4U’s customers and business affiliates enter false and deceptive information into the Caller Id text that appears on a consumer’s phone when they receive a robocall.   Examples include the notorious “Card Services” and “Account Services” names that everyone has seen.  This is a clear violation of Federal law.

The “IVR” acronym in the list above refers to “Interactive Voice Response,” which is the automated “opt-out” system heard when a consumer tries to return a call to a CallerId4U phone number.  This system records the consumer’s telephone number in a database and later emails this list of phone numbers to the telemarketer at the end of each day.

However, it is clear that these “opt-out” services do not bring a telemarketer into compliance with the Telephone Consumer Protection Act (TCPA) or the Telemarketing Sales Rule, especially when consumers never legitimately “opted-in” to receiving calls from CallerId4U and their telemarketers in the first place.  The FTC describes it this way:

Under the Telemarketing Sales Rule, the vast majority of calls that deliver a prerecorded message trying to sell you something are illegal, unless you’ve given written permission for the caller to call you.  These “robocalls” are illegal even if your phone number is not registered on the National Do Not Call Registry.

http://www.ftc.gov/bcp/edu/microsites/robocalls/

The FTC allows entities to offer telemarketing compliance services by subscribing for access to the Federal Do Not Call Registry through their”Service Provider” registration:

Service Provider (“SP”) – includes any person or business that provides assistance to sellers or telemarketers to engage in telemarketing, such as list brokers and service bureaus.

https://www.donotcall.gov/faq/faqbusiness.aspx

CallerId4U’s illusion of offering “compliance” services is further destroyed by reviewing their telemarketer agreement, which states:

Customer and their customers are responsible for complying with all FCC and FTC and State telemarketing laws.

Callerid4u MSA 20120723 v11.pdf, Page 2.

CallerId4U Hiding Behind Fake Business Address

In regulatory filings, CallerId4U purports to have a place of business in Seattle, Washington.  Even their legal agreements state that their principle place of business is located in Washington:

CALLERID4U, Inc. (CALLERID4U) , a Delaware Corporation having its principal place of business at 93 South Jackson Street, Suite 38-480, Seattle WA 98104-2818

CallerId4U Master Services Agreement:  Callerid4u MSA 20120723 v11.pdf

It turns out that CallerId4U’s “principle place of business” is actually just a mail forwarding service and is definitely not their real office location:

CallerId4U - Fake Principle Place of Business

https://www.earthclassmail.com/Seattle-Address

Based on our research, CallerId4U real office is located in the Los Angeles, California area, most likely in the vicinity of Torrence CA, where Paul Maduno has a residence.

CallerId4U Facilitates Illegal Telemarketing

CallerId4U receives thousands of “opt-out requests” from consumers who have received robocalls from their phone numbers.  Although it should be very apparent to them that their phone numbers are being utilized for illicit telemarketing schemes, they fail to take any meaningful action to stop the calls.  The obvious reason is because doing so would eliminate the source of their income. 

In our previous article documenting a fraudulent “card services” call from a CallerId4U phone number, we demonstrated how the calls from that specific number started in early 2012 and appeared to continue even to this day.

However, even if CallerId4U claims to be ignorant of this illegal activity, they still appear to be in clear violation  of 16 C.F.R. §310.3(b) of the Federal Telemarketing Sales Rule, which states:

Assisting and facilitating . It is a deceptive telemarketing act or practice and a violation of this Rule for a person to provide substantial assistance or support to any seller or telemarketer when that person knows or consciously avoids knowing that the seller or telemarketer is engaged in any act or practice that violates §§310.3(a), (c) or (d), or §310.4 of this Rule.

The FTC publishes a guide to help businesses comply with the Telemarketing Sales Rule.  This is what they have to say about the “Assisting and Facilitating” rule:

Assisting and Facilitating Sellers or Telemarketers Who Violate the Rule is Prohibited

It is a violation of the Rule to substantially assist a seller or telemarketer while knowing — or consciously avoiding knowing — that the seller or telemarketer is violating the Rule. Thus taking deliberate steps to ensure one’s own ignorance of a seller or telemarketer’s Rule violations is an ineffective strategy to avoid liability. The help that a third-party provides must be more than casual or incidental dealing with a seller or telemarketer that is not related to a violation of the Rule. For example, cleaning a telemarketer’s office, delivering lunches to the telemarketer’s premises, or engaging in some other activity with little or no relation to the conduct that violates the Rule would not be enough to support liability as an assistor or facilitator.

Third parties who do business with sellers and telemarketers should be aware that their dealings may provide a factual basis to support an inference that they know — or deliberately remain ignorant of — the Rule violations of these sellers and telemarketers. For example, a third party who provides sellers or telemarketers with mailing lists, help in creating sales scripts or direct mail pieces, or any other substantial assistance while knowing or deliberately avoiding knowing that the seller or telemarketer is engaged in a Rule violation may be violating the Rule.

http://business.ftc.gov/documents/bus27-complying-telemarketing-sales-rule#assisting

Can Anyone Stop Unlawful Calls from CallerId4U?

The FTC and regulators in the States where CallerId4U is registered have had full knowledge that this scheme is taking place since 2011.  Unfortunately, these regulatory agencies have failed to take any action to put an end to this conduct.

At this point, the best way to encourage regulators to take action may be through a social media campaign that includes Facebook and Twitter.  It is important to hold our elected leaders accountable for their failure to enforce telemarketing laws.

25 Comments

Filed under CallerID4U, Pacific Telecom Communications Group, Telephone Management Corporation

CallerId4u, Inc. Uses FTC Official Seal to Promote Telemarketing Scheme

On February 20th, 2013, CallerId4U, Inc. used the Federal Trade Commission’s official seal in conjunction with an advertisement for their telemarketing services, which was posted on their Facebook page.  Although this implies an endorsement from the FTC, the services advertised do not appear to have any connection to the FTC’s Do Not Call compliance program for telemarketer Service Providers.

This misuse of the FTC’s official seal appears to be an effort to deceive consumers and prevent them from reporting unsolicited telemarketing calls from CallerId4u phone numbers to government regulators.  CallerId4u purports to offer an “official” complaint mechanism for consumers, however this scheme simply diverts consumers from the FTC’s real complaint form.

CallerId4U-FTC Official Seal - Full Post - 02-20-2013

Captured on 02/20/2013 from:  https://www.facebook.com/notes/callerid4u-inc/callerid4u-telemarketing-and-callerid4u-compliance-services/340406532735839

As we have noted in an earlier investigation, CallerId4U’s phone numbers were the subject of 138,184 consumer complaints submitted to the FTC between January 1, 2012 and November 30, 2012.  In these complaints, consumers alleged to have received pre-recorded telemarketing calls in violation of Federal law.  CallerId4u enters into revenue sharing agreements with the telemarketers who are responsible for initiating these outbound calls.

CallerId4u purports to offer consumers the ability to “opt-out” of the telemarketing calls identified by CallerId4u phone numbers via an online form or by calling their office directly.  However, this “opt-out” mechanism does not bring a telemarketer into compliance with FCC or FTC rules, especially when the consumer’s phone number is listed on the Federal Do Not Call Registry.

In this most recent advertisement, CallerId4u pitches their “compliance” services for high volume telemarketers in the following way:

Callerid4u maintains the highest level of integrity in regulatory compliance and will help your business conforms to all FCC/FTC Telemarketing regulations. Callerid4u helps you in all applicable state and local jurisdiction requirements. CallerID4U Compliance Services support you in taking the worry out of staying current and compliant in today’s regulatory environment.

Although they claim to offer services to help telemarketers comply “… to all FCC/FTC Telemarketing regulations,” it appears that CallerId4u is NOT registered with the FTC to provide compliance as a Service Provider.  This means that CallerId4u does not have the ability to prevent calls from being made to phone numbers listed on the Federal Do Not Call registry, which is a fundamental part the FCC and FTC’s telemarketing regulations:

The Federal Trade Commission (FTC) amended the Telemarketing Sales Rule (TSR) to give consumers a choice about whether they want to receive most telemarketing calls. As of October 1, 2003, it became illegal for most telemarketers or sellers to call a number listed on the National Do Not Call Registry.

https://www.donotcall.gov/faq/faqbusiness.aspx

Organizations who offer meaningful compliance services to telemarketers must typically register with the FTC as a “Service Provider.”  After paying a registration fee on a per-area code basis, the organization can access the list of phone numbers on the Do Not Call Registry.  This allows for call lists to be proactively “scrubbed” in advance of any calling campaigns, as required by Federal law.

Service Provider (“SP”) – includes any person or business that provides assistance to sellers or telemarketers to engage in telemarketing, such as list brokers and service bureaus.

https://www.donotcall.gov/faq/faqbusiness.aspx#orgFunctions

Facebook Irregularities

On another note, CallerId4u’s Facebook page appears to be quite popular these days.  The page was first created on January 28th, 2013.  Sometime between February 7th and February 14th, they went from 44 “likes” to 2,567 “likes.”  It’s interesting to note that most of these “likes” originated from Saint Petersburg, Russia.

CallerId4U - Facebook Page Likes - 02-20-2013

Taken on 02/20/2013 from https://www.facebook.com/pages/Callerid4u-Inc/330196597090166?sk=likes

CallerId4u may have run a hugely successful marketing campaign in a country where they offer no services, but the more plausible story is that they somehow manipulated Facebook’s system to receive bogus “likes,” which would be a violation of Facebook’s terms of services.

8 Comments

Filed under CallerID4U

CallerId4U, Inc. Moves to Silence Critics of Illicit “robocalls”

On February 6, 2013, CallerId4U, Inc.  sent an email message to the publishers of the Telecom Compliance News Press stating that our postings here put them in immediate physical danger and therefore we must remove the name and address of their business if we are to avoid the threat of “irreversible,” “truly horrible,” and “tragic” consequences.  They followup with an ominous warning that “… fear not that sooner or later we will know who you are.”  (The full unedited message can be seen below, along with our reply.)

This email message is interpreted by us as an effort to intimidate and silence our coverage of CallerId4U’s role in illegal telemarketing robocalls.

In this message, an anonymous individual from CallerId4U makes some bizarre and reckless allegations that the authors of this News site are somehow responsible for alleged threats of violence against CallerId4u:

Over the last couple of days your blog and multiple postings and perhaps your own direct communications with other individuals has generated a wave of death threats, threats of physical harm and hate email. Of particular concern is a hate email from someone identifying themselves from the Aryan Brotherhood.  Whether that is your intention or not, the fact is that you are instigating and promoting such behavior with your direct actions. You have now been put on notice of the consequences of your actions. This matter is of such concern that we will be filing a report with local authorities and the FBI later today.

CallerId4U, Inc., 02/06/2013

For the record, no representative of the Telecom Compliance News Press has made any any threats of physical harm, violence, or any other unlawful threats against CallerId4U.  We most certainly have no connection in any way to the “Arian Brotherhood.”

It’s quite ironic that CallerId4U is complaining about receiving harassing and intimidating phone calls to their public office phone line, when their own services are used in conjunction with literally millions of harassing phone calls each week to the private home numbers of consumers, as documented in this recorded call from “card services.” and this analysis of FTC consumer complaint data.

As we noted in our response to CallerId4U, the Telecom Compliance News Press web site is strictly a channel for publishing information about violations of the Telephone Consumer Protection Act and the  Telemarketing Sales Rule.  In fact, we have put a significant amount of effort into advocating for consumers to direct their complaints to the proper regulatory authorities, instead of venting their anger through unproductive posts on the internet.

We encourage our readers to refrain from any direct or perceived threat of violence towards CallerId4U or anyone else.  Instead, put your energy into complaining loudly and frequently to the regulators listed on this web site, who are responsible for enforcing telemarketing laws.

We don’t doubt that CallerId4U has received angry communications from individuals who have been harassed by seemingly endless amounts of robocalls from their phone numbers.  However, we believe that CallerId4U may have intentionally mischaracterized the information published on our site in an effort to silence our discussion of their business practices.

For instance, they falsely state that we have published sensitive information about their employees that somehow puts them in danger:

Your relentless and irresponsible posting of personal and private information puts not only our employees at risk, but children and spouses as well and even unrelated third parties. Any harm, physical or mental, and/or loss of life will ultimately be on you and fear not that sooner or later we will know who you are.  … Do yourself a favor and remove all personal information, phone numbers, names and addresses of residences or businesses from all your postings before something tragic happens.

CallerId4U, Inc., 02/06/2013

Again, for the record, the information we publish is gathered from regulatory filings, court documents and other public sources.  The corporate mailing address, phone number and email address contained in CallerId4U’s utility applications is most certainly not “private.”

CallerId4U has clearly failed to understand that we are simply publishing information regarding illicit telemarketing calls in an effort to inform and educate the public.  They seem genuinely surprised that the public is angry about millions of unlawful robocalls from CallerId4U’s phone numbers:

And all this for something we did not even do to you, whatever it was.

CallerId4U, Inc., 02/06/2013

In our opinion, CallerId4U is long overdue to be shut down for violations of State Utility rules and violations of the Telemarketing Sales Rule.

If you’ve received unsolicited telemarketing calls from a phone number belonging to CallerId4U, then please submit a complaint to the FTC, along with the appropriate State regulators listed on this site.

Legal Assistance Welcome

After receiving threats involving Pacific Telecom Communications Group, we received generous offers of pro-bono legal assistance from attorneys interested in defending 1st Amendment speech.

If any attorney would like to offer assistance in this case, please get in touch with us by submitting a comment on this blog.  It would be most helpful for us to hear from an attorney licensed to practice in California.

Message from CallerId4U, Inc.

from:     Support <support@callerid4u.com>
to:     Telecom Compliance News Press
date:     Wed, Feb 6, 2013 at 10:24 AM
subject: RE: telecomcompliancenewspress blog

Sir:

We have already told you twice you are publishing false and inaccurate information, we understand you have some dots that make you think of the connections you imply, but again, you are twisting some history, which you don’t even have correct and applying it to today. Again, we have had no connection or relationship with any of those companies or individuals for over 2 or 3 years.

But that is neither here nor there now. Over the last couple of days your blog and multiple postings and perhaps your own direct communications with other individuals has generated a wave of death threats, threats of physical harm and hate email. Of particular concern is a hate email from someone identifying themselves from the Aryan Brotherhood. Whether that is your intention or not, the fact is that you are instigating and promoting such behavior with your direct actions. You have now been put on notice of the consequences of your actions. This matter is of such concern that we will be filing a report with local authorities and the FBI later today. Your relentless and irresponsible posting of personal and private information puts not only our employees at risk, but children and spouses as well and even unrelated third parties. Any harm, physical or mental, and/or loss of life will ultimately be on you and fear not that sooner or later we will know who you are. And all this for something we did not even do to you, whatever it was. As we said before, we believe you have something to contribute and we want to be part of that, but now is the time to stop doing it the way you have, before your actions cause something that is irreversible and truly horrible. Do yourself a favor and remove all personal information, phone numbers, names and addresses of residences or businesses from all your postings before something tragic happens.

We remain interested in having a one on one with you at your convenience but hopefully sooner than later.

Support CallerId4u
206-792-9399

Reply from Telecom Compliance News Press

from:     Telecom Compliance News Press
to:     Support <support@callerid4u.com>
date:     Wed, Feb 6, 2013 at 1:36 PM
subject:   Re: telecomcompliancenewspress blog

Let’s make this clear, no one representing the Telecom Compliance News Press web site has ever made any threats of physical harm, violence, or any other unlawful threats against you.  Your efforts to silence us will only draw even more attention to your conduct.

We are not aware of any comments posted on our site containing any threats of physical harm against you.  We in no way have made ANY statements “instigating,” “promoting,” or directing others to make physical threats against you.  Our statements are neither reckless nor irresponsible.

The Telecom Compliance News Press web site is strictly a channel for publishing information about violations of the TCPA and TSR.  In fact, we have put a significant amount of effort into advocating for consumers to direct their complaints to the proper regulatory authorities, instead of venting their anger through unproductive posts on the internet.

If you have received direct threats of physical harm, by all means report them to your local authorities.  However, we caution you against making false allegations against us – be aware that if you knowingly make false criminal accusations against us to any third parties, this represents Libel Per Se.  We reserve the right to pursue every available legal avenue to defend against false and defamatory allegations that are made in an effort to silence us.

Furthermore, we have not posted sensitive addresses or phone numbers on our site or elsewhere.  In fact, we understand that the Seattle address we have published is simply a mail forwarding address and is not even your true location.

The millions of unlawful telemarketing calls from your phone numbers is the source of much anger and frustration for consumers across the country.  As we have shown, we feel that your phone numbers are being used to perpetrate telemarketing fraud on a massive scale.   Instead of attempting to silence a News publisher and other critics, you may want to instead consider halting the harassing and unlawful telemarketing calls that involve your phone numbers.

Lastly, you continue to say that we are publishing “false and inaccurate information,” yet you refuse to point out the specific statements on our News site that you feel are incorrect.  At first you emphatically deny any connection with Steve Hamilton, Accuardi and their companies, yet you now admit that you did have a relationship with these individuals.

Please, we really want to tell your side of the story and hear your explanation for the high volumes of unlawful robocalls from your phone numbers.  In order to do so, we once again invite you to provide us with written responses to these questions:

1.  Do you realize that your customers or affiliates who use your phone numbers are associated with enormous volumes of unsolicited telemarketing calls that clearly violate the Telemarketing Sales Rule and Telephone Consumer Protection Act?  Can you explain why this is happening?

2.  Do you offer your services to customers or affiliates who sell their own “voice broadcasting”, “predictive dialing,” “live transfer” or other similar services?

3.  What specific provisions of the Telemarketing Sales Rule and Telephone Consumer Protection Act do your compliance services address?

4.  What steps do you take to ensure that the CNAM information provided to you by your customers or affiliates accurately represents the name of the entity using that number to make telemarketing calls?

5.  What steps do you take to ensure that your customers or business affiliates “scrub” their telemarketing lists against the Federal Do Not Call registry?

6.  Can you provide us with a written statement from your legal counsel explaining specifically how your conduct complies with the Telemarketing Sales Rule and Telephone Consumer Protection Act?

7.  Explain your past and current affiliation with Fred and F Antone Accuardi and their related companies, such as TM Caller ID or Telephone Management Company.

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Class Action Lawsuit Filed Against Pacific Telecom

On December 19, 2012 a class action lawsuit was filed against Pacific Telecom Communications Group, F Antone Accuardi, Steve Hamilton and other associated entities.

The plaintiff, Cheri Astrahan, alleges that Pacific Telecom violated the Telephone Consumer Protection Act by participating in millions of unsolicited telemarketing calls against residential phone numbers, including her own.  The plaintiff in this case is represented by the law firm Finkelstein and Krinsk LLP, which specializes in class action litigation.

We have previously reported that Pacific Telecom has been the subject of nearly 1 million complaints with the FTC concerning unsolicited “robocalls.”  Pacific Telecom created a “shell” company registered in the country of Belize in an effort to hide their involvement in illicit telemarketing – this was previously detailed in an article here.  This “shell” company, named International Telephone Corporation, partnered with the individuals who placed the illegal calls and shared in the revenue that these calls generated.

The plaintiffs in this lawsuit seek up to $1,500 in damages for each call that violated the TCPA.  A conservative estimate of the total damages, based only on the count of the consumer complaints submitted to the FTC, suggests the damages could reach $1 billion.

UNITED STATES DISTRICT COURT
CENTRAL DISTRICT OF CALIFORNIA
CHERI ASTRAHAN, individually and
on behalf of all other similarly situated,Plaintiff,v.PACIFIC TELECOM COMMUNICATIONS GROUP, a Nevada Corporation; INTERNATIONAL TELEPHONE CORPORATION, a Belize Corporation; TELEPHONE MANAGEMENT CORPORATION, an Oregon Corporation; STEVE HAMILTON; FRED ANTHONY ANTONE ACCUARDIDefendants.
Case No. SACV 12-02184 JST (MLGx)CLASS ACTIONCOMPLAINT FOR VIOLATIONS OF THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. §§ 227, ET SEQJURY TRIAL DEMANDED

Class Action Lawsuit against Pacific Telecom, Steve Hamilton, F Antone Accuardi and Telephone Management Corp.PDF

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Recording of “Card Services” Fraud Call Involving CallerID4U, Inc.

CallerID4U, Inc. is a telecom utility registered in the States of Washington, Oregon, North Dakota, California and Nevada.  This telecom has been set up to allow it’s owners the ability to execute a scheme to share in the revenues generated from millions of outbound telemarketing calls.

These unsolicited telemarketing “robo calls” blatantly violate State and Federal telemarketing laws.  Between January 1, 2012 and November 30, 2012, consumers filed 138,184 complaints with the Federal Trade Commission regarding illegal telephone calls identified with phone numbers belonging to CallerId4U, Inc.

A consumer’s telephone company must pay CallerId4U a small fee for receiving the caller Id text that is transmitted during a robo call, called a CNAM dip fee.  CallerId4U splits this revenue with the telemarketers who make these illegal phone calls.  The more calls a telemarketer makes (lawful or not), the more revenue CallerId4U receives.

Card Services Fraud Scheme

One major category of illegal calls from CallerID4U’s numbers involves the “Card Services” credit card scam.  Here’s how it appears to work:

  1. CallerID4U, Inc. enters into a revenue sharing agreement with a telemarketer and provides them with a group of telephone numbers, along with a mechanism for setting the caller ID name that will be seen on the phone of the consumer receiving the call.
  2. The telemarketer sets the caller ID name for their campaign to something that suggests it is from a legitimate financial institution, such as “CUSTOMER SVC”, “ACCT SERVICES,” or “CARD SERVICES.”  The real name of the caller is never identified.
  3. The telemarketer places millions of unsolicited telephone calls to residential phone numbers, many of which are listed on the Federal Do Not Call registry.
  4. When a consumer answers the call, they hear a prerecorded message stating that this is an important call regarding their credit card.  The message instructs them to press 1 on their phone to lower their interest rate.
  5. Pressing 1 will transfer the consumer to a telemarketer in a call center, often located overseas.  The telemarketer will ask for the consumer’s Visa credit card number and expiration date to supposedly look up the card balance in their computer system.
  6. Once the credit card number and expiration date are disclosed, the telemarketers may immediately begin making unauthorized charges.  Other times, a telemarketer in the United States will call the consumer back and use various forms of deception to supposedly get consent for charging fees for “lowering the interest rate” on the card.

Recording of “Card Services” Fraud Call

On December 11, 2012, a consumer received one of these fraudulent unsolicited telemarketing calls originating from 425-320-5030, which is one of CallerId4U‘s Washington State phone numbers.  The caller ID name said “CUSTOMER SVC.”  The call was received on a residential phone number listed on the Federal Do Not Call registry.

According to the FTC’s complaint data, illegal “card services” telemarketing calls from this specific CallerId4U phone number started in early 2012 and still continue through today.  CallerId4U appears to be fully aware of that activity is taking place.

The conversation with the illegal telemarketer was recorded and is available by clicking here.  At the end of this article is a full transcript of the call.

Here is how the telemarketer identifies the company she is representing.  Note that she makes an effort to imply an affiliation with recognizable financial institutions:

CallerId4U Telemarketer:  Sir, this is Credit Card Service, we are responsible for lowering the interest rate on the Visa and MasterCard with major banks, Chase, [untelligble], Capital One, and [untelligble].  We’re running the program for the clients who keep making their payments on time, at least for the past six months, to keep them as an active holder with their card, but under some conditions.

In order to get the consumer to disclose a valid credit card number and expiration date, she first states that the information will be used to look up the account balance in her “computer system.”

CallerId4U Telemarketer:  Ok, right now as I mentioned, I want to pull up your balance on my computer system.  So can you confirm with me the Visa card number, it starts with number four.

The telemarketer states that the credit card number and expiration date are not sensitive information and no harm can be done by disclosing this information.  She insists that the three digit code on the back of the card is the only piece of sensitive information:

CallerId4U Telemarketer:  By the way sir, the card number, you receive it each month printed on the statement from your bank.  Anyone can see it, but no one can access your account without your personal security code.

This, of course, is an outright lie, as a valid card number and expiration date are all that is needed for her to begin making unauthorized charges.

After receiving the credit card’s expiration date, the telemarketer desperately attempts to get the full credit card number, repeatedly demanding:

CallerId4U Telemarketer:   Can you confirm with me sir the Visa card number, it starts with the number four.

FTC Fails to Target CallerId4U, Inc. For Role In Fraudulent Calls

The Federal Trade Commission has filed numerous lawsuits against telemarketers operating these “card services” scams.  Unfortunately, the FTC has failed to bring legal action against CallerId4U, Inc. for entering into revenue sharing agreements with these telemarketers, in addition to providing the phone numbers and other infrastructure used to perpetuate these fraudulent schemes.

CallerId4U is likely in violation of a number of laws, including 16 C.F.R. §310.3(b) of the Federal Telemarketing Sales Rule, which states:

Assisting and facilitating . It is a deceptive telemarketing act or practice and a violation of this Rule for a person to provide substantial assistance or support to any seller or telemarketer when that person knows or consciously avoids knowing that the seller or telemarketer is engaged in any act or practice that violates §§310.3(a), (c) or (d), or §310.4 of this Rule.

The FTC publishes a guide to help businesses comply with the Telemarketing Sales Rule.  This is what they have to say about the “Assisting and Facilitating” rule:

Assisting and Facilitating Sellers or Telemarketers Who Violate the Rule is Prohibited

It is a violation of the Rule to substantially assist a seller or telemarketer while knowing — or consciously avoiding knowing — that the seller or telemarketer is violating the Rule. Thus taking deliberate steps to ensure one’s own ignorance of a seller or telemarketer’s Rule violations is an ineffective strategy to avoid liability. The help that a third-party provides must be more than casual or incidental dealing with a seller or telemarketer that is not related to a violation of the Rule. For example, cleaning a telemarketer’s office, delivering lunches to the telemarketer’s premises, or engaging in some other activity with little or no relation to the conduct that violates the Rule would not be enough to support liability as an assistor or facilitator.

Third parties who do business with sellers and telemarketers should be aware that their dealings may provide a factual basis to support an inference that they know — or deliberately remain ignorant of — the Rule violations of these sellers and telemarketers. For example, a third party who provides sellers or telemarketers with mailing lists, help in creating sales scripts or direct mail pieces, or any other substantial assistance while knowing or deliberately avoiding knowing that the seller or telemarketer is engaged in a Rule violation may be violating the Rule.

http://business.ftc.gov/documents/bus27-complying-telemarketing-sales-rule#assisting

Full Transcript of “Card Services” Call from CallerId4U Telephone Number

Date of Call:  December 11, 2012  10:15 AM
Originating Phone Number:  425-320-5030
Caller ID Name: CUSTOMER SVC

CallerId4U Telemarketer:  So right now I’m going to pull up your balance.  I’m going to give you how much your balance, how much you’re eligable, if you’re still qualified or not.

CallerId4U Telemarketer:  By the way sir, the card number, you receive it each month printed on the statement from your bank.  Anyone can see it, but no one can access your account without your personal security code.

CallerId4U Telemarketer:  And to make you more comfortable sir, let me show you something on the back of your card.  If you flip your card on the back you will find three small digits.

Victim:  Yes?

CallerId4U Telemarketer:  Yes sir.  This is your CVV code, which I am not authorized to ask you about, and don’t give it to anyone for your own security purposes.  I am not authorized here to ask you about any kind of security information because this call is recorded and controlled.

CallerId4U Telemarketer:  Ok sir?  Ok, so right now to pull up your balance and make sure that [untelligble].

CallerId4U Telemarketer:  Can you conifrm with me the Visa card number.  It starts with number four.

Victim:  Ok, so you’re a bank, right?  Or you’re with my bank?

CallerId4U Telemarketer:  No sir, this is Credit Card Services, it’s a third party.  Right now my job is to qualify you.  If I make sure that you’re qualified, our financial advisor is going to calculate for you the new figure of your rate.

CallerId4U Telemarketer:  Ok, right now as I mentioned, I want to pull up your balance on my computer system.  So can you confirm with me the Visa card number, it starts with number four.

CallerId4U Telemarketer:  By the way Sir, you leave your card number everywhere when you are doing your shopping.  Because it is the only serial number identifying you with your bank, no one knows.  I said, are you following?

Victim:  Yes, and where is your financial adviser located?

CallerId4U Telemarketer:  Yes, we are located at Orlando Florida.  Right now you will receive a confirmation code from our financial advisor after I hang up with you within the next half-hour to fourty-five minutes.  It will be a confirmation code regarding the exact new figure of your rate on each card.  And it’s so important to answer this call to approve the new rate yourself, because with without your approval we can not submit it.

CallerId4U Telemarketer:  So let me ask you, do you have any other phone number besides this one, in case we can not reach you?

Victim:  Ok, and one thing I just wanted to clarify is that my home telephone number is on the Federal Do Not Call list.  Why are you calling me?

CallerId4U Telemarketer:  You are responding to get lower interest rates.

Victim:  Why are you calling me, can you clarify?

CallerId4U Telemarketer:  Sir, as I mentioned to you several times, we are running the program for the past few months in order to keep the clients as an active holder with your cards, but under some conditions.

CallerId4U Telemarketer:  So right now, my job is to qualify you.  I want to make sure that you still owe over $3,500.  So I’m going to pull up your balance on my computer system.  I’m going to give you how much your exact card balance how much your card [untelligble].

CallerId4U Telemarketer:  Can you confirm with me sir the Visa card number, it starts with the number four.

Victim:  Ok, the number four?  And where are you located, what country?

CallerId4U Telemarketer:  We are located in Orlando Flordia sir.

Victim:  You’re located in Orlando?  What street are you located on in Orlando?  I’m actually in Orlando as well.

CallerId4U Telemarketer:  Yes sir.  So sir, let me ask you, are you responding to get lower interest rates or not?  To save all of us your time.

Victim:  I’m actually trying to collect information, because you guys committed a crime by calling me.

[Call Ends]

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Over 100,000 FTC Complaints Filed Against CallerID4U, Inc.

Between January 1, 2012 and November 30, 2012, consumers filed 138,184 complaints with the Federal Trade Commission regarding illegal telephone calls originating from phone numbers belonging to CallerId4U, Inc.

CallerId4U, Inc. is a public telecom utility registered in Oregon, Washington, and North Dakota.  They also own phone numbers in California and Nevada under an entity named 33 Wireless Inc.   CallerId4U operates a revenue sharing scheme whereby they provide phone numbers to telemarketers in exchange for a share of the revenue generated from each outbound call.

A consumer’s telephone company must pay CallerId4U a small fee for receiving the caller Id text that is transmitted during a robo call, called a CNAM dip fee.  CallerId4U splits this revenue with the telemarketers who make these illegal phone calls.  The more calls a telemarketer makes (lawful or not), the more revenue CallerId4U receives.

CallerId4u phone numbers are used for millions of illegal telemarketing “robocalls” placed to residential phone numbers listed on the Federal Do Not Call Registry.  The bulk of these calls are currently associated with unlawful campaigns involving “card services” and “home security.”

CallerId4U, Inc. is operated by Luis Martinez and Paul Maduno in a manner strikingly similar to the utility Pacific Telecom Communications Group and related entities.  According to the Minnesota Attorney General’s Office, CallerId4u is affiliated with Telephone Management Corporation, which is operated by Fred Accuardi of Pacific Telecom.

Paul Maduno insists that his firm is an innocent provider of “compliance” services to telemarketers, however they are not registered with the FTC to provide “Do Not Call” compliance services to telemarketers.  They offer absolutely no services that will prevent consumers on the “Do Not Call” registry from receiving unsolicited telemarketing calls in violation of Federal law.

The graphic below charts the monthly complaint totals against CallerId4U telephone numbers that were filed with the FTC between January 1, 2012 and November 3o, 2012.  The sheer volume of complaints ranks CallerId4U as the second highest unsolicited telemarketer in the United States behind Pacific Telecom Communications Group.

FTC Complaints Against CallerID4U - January 2012 - November 2012

During this time frame, complaints were filed against 1,775 distinct phone numbers belonging to CallerId4U.   In an apparent effort to evade detection by law enforcement, illegal telemarketing calls are distributed across a wide range of phone numbers, which helps reduce the complaint totals against any individual number.  The table below lists the complaint counts against each of those phone  numbers.

FTC Complaints by CallerID4U Phone Number
January 1, 2012 – November 30, 2012

CallerID4U Phone Number FTC Complaint Count
701-671-9224 8,787
701-671-9447 8,616
702-520-2413 6,123
425-406-9024 3,996
510-699-9231 3,529
206-397-1421 2,337
360-633-9155 2,050
206-445-6131 2,003
916-219-9223 1,823
425-320-5045 1,734
206-445-6112 1,701
360-633-9027 1,574
206-445-6113 1,536
360-322-6269 1,499
626-668-8231 1,471
425-406-9038 1,349
310-599-9201 1,336
253-236-2032 1,294
206-397-1109 1,226
702-520-2409 1,185
805-408-4276 1,161
253-753-9041 1,124
206-397-1136 1,054
253-753-9042 1,047
206-445-6114 996
253-236-2156 991
541-257-1290 989
425-406-9028 978
702-705-5262 971
360-633-9035 966
206-397-1142 958
206-397-1131 919
818-870-8100 890
541-257-1166 886
425-320-5047 880
425-320-5023 839
805-580-5210 836
360-633-9026 824
619-801-2309 801
360-322-6030 763
702-705-5278 757
206-397-1106 755
213-333-3221 724
425-320-5044 709
360-322-6433 704
206-445-6138 687
360-633-9031 686
626-668-8217 676
206-397-1215 656
360-322-6071 652
206-397-1159 640
209-220-1941 634
253-236-2035 619
206-397-5511 611
253-753-9030 608
360-633-9044 600
425-320-5012 591
818-420-8309 588
702-705-5264 568
253-236-2028 562
253-753-9043 543
415-620-6202 536
360-633-9168 529
702-520-2345 528
760-204-4226 527
425-320-5203 521
253-245-2026 518
206-397-1108 501
206-397-1122 488
425-320-5046 473
360-633-9298 466
562-223-8840 436
714-607-7250 435
206-445-6611 419
805-580-5220 414
702-520-2306 409
425-336-8089 405
425-320-5030 396
702-705-5222 388
909-502-2316 388
253-236-2179 381
626-668-8224 375
360-633-9301 373
209-220-1930 365
209-220-1907 360
253-753-9057 358
213-504-5207 350
360-322-6053 350
253-236-2058 348
425-336-8219 347
510-699-9230 344
253-236-2049 340
702-520-2374 334
425-320-5027 328
415-803-3029 326
702-520-2310 326
701-929-0040 314
209-220-1940 308
425-336-8162 304
425-336-8023 301
425-406-9022 298
360-322-6221 295
909-502-2389 295
209-220-1948 294
415-620-6288 291
760-204-3171 289
425-406-9011 285
206-397-1127 283
425-406-9012 281
360-322-6059 277
360-322-6042 277
702-520-2342 276
206-445-6247 275
206-445-6270 271
702-705-5242 268
310-599-9205 264
425-336-8008 263
253-236-2033 262
408-880-8215 250
702-705-5324 245
702-705-5277 244
213-504-5241 241
360-633-9045 231
310-599-9211 222
213-333-3206 220
702-520-2361 219
213-710-7325 215
425-320-5005 213
209-220-1908 212
206-397-1100 212
458-201-0241 211
425-336-8024 210
360-322-6035 207
909-502-2491 207
702-705-7020 205
360-322-6041 205
909-502-2441 201
209-220-2352 200
253-753-9055 199
510-699-9215 198
702-705-5217 192
206-397-1126 191
206-397-1120 190
360-322-6077 187
206-397-1654 185
458-201-0230 184
425-406-9221 182
458-201-0362 179
253-753-9121 179
253-236-2034 176
702-705-5206 176
425-406-9026 172
360-322-6074 172
425-336-8042 171
253-236-2036 171
701-253-0495 171
253-236-2015 169
425-406-9418 168
310-599-9208 165
206-445-6106 164
206-445-6140 164
360-322-6310 164
408-880-8234 163
206-445-6637 162
253-753-9190 161
253-245-2043 160
458-201-0398 160
562-224-4219 158
458-201-0296 157
253-753-9120 156
702-520-2337 155
209-220-2395 154
562-224-4208 150
360-633-9024 150
760-204-4215 149
626-668-8223 148
425-320-5006 148
458-201-0295 148
360-322-6072 144
253-245-2220 144
425-320-5013 143
209-220-2389 141
702-520-2368 141
253-245-2512 140
206-397-1118 140
360-322-6037 140
541-257-1219 139
360-322-6031 137
206-397-5306 136
701-248-1216 136
909-502-2315 136
702-520-2338 132
425-406-9172 132
360-633-9352 132
310-495-5289 131
701-248-1311 131
425-320-5467 130
701-929-0393 128
949-256-6209 126
626-207-7215 124
415-803-3209 124
206-397-1428 124
206-397-1101 122
425-336-8015 122
701-929-0312 121
702-705-5237 118
360-322-6161 118
206-397-1145 118
360-633-9028 116
701-929-0169 115
701-248-1312 115
206-445-6130 112
253-245-2281 110
702-705-5210 110
702-705-5360 109
360-322-6063 107
360-633-9056 106
206-397-1652 105
425-336-8267 103
206-397-1728 102
702-705-5251 101
360-633-9054 100
206-397-1132 99
253-236-2068 99
360-322-6089 98
702-520-2386 97
360-633-9019 96
510-699-9223 96
253-245-2098 96
213-333-3205 95
458-201-0234 95
702-520-2335 95
702-705-5225 95
626-207-7309 91
253-236-2041 90
253-236-2209 90
206-445-6615 88
702-520-2373 87
626-207-7219 85
360-633-9021 85
360-322-6197 84
206-397-1422 84
360-322-6165 81
510-699-6152 81
701-671-9222 81
626-207-7205 79
425-320-5282 79
253-753-9137 77
626-207-7213 76
760-204-4235 76
626-207-7212 75
425-336-8041 73
360-633-9060 73
206-397-1677 72
425-336-8052 69
701-248-1395 67
702-705-5323 66
425-406-9420 66
253-236-2016 65
702-705-5334 65
702-520-2463 65
458-201-0248 64
253-245-2031 63
253-753-9545 62
360-322-6038 61
425-406-9035 60
541-257-1253 58
253-245-2170 58
253-236-2047 58
206-397-1117 57
206-445-6624 57
701-253-0406 57
253-236-2014 56
253-245-2090 56
253-753-9059 56
425-406-9023 56
206-397-1748 55
701-671-9221 55
213-504-5219 54
360-633-9029 54
253-236-2012 53
702-520-5115 53
916-219-9230 53
408-880-8250 51
458-201-0250 51
458-201-0152 51
425-406-9190 50
206-445-6139 50
213-333-3219 49
510-699-9224 49
206-445-6195 48
206-397-1104 48
206-397-1105 48
253-236-2504 47
253-753-9179 47
360-633-9010 47
909-502-2340 47
760-204-4314 46
415-620-4110 46
206-397-1116 46
209-220-1917 45
253-753-9154 45
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Pacific Telecom’s North Dakota Utility Status Revoked

On December 21, 2012, the North Dakota Public Service Commission issued an order revoking the utility registration of Pacific Telecom Communications Group.  The Commission had opened an investigation in October 2012 into a variety of alleged violations of State law and other abuses by Pacific Telecom.

Pacific Telecom was placed into a status of default on December 13, 2012 for failing to answer the Commission’s complaint, as required by North Dakota State law.   Subsequently the Commission ruled that Pacific Telecom had violated State law for failure to comply with utility registration requirements.

In August of 2012, Pacific Telecom’s public utility status in Oregon was revoked for violations.  However, it appears that they continue to actively operate in Washington state.  So far, the Washington Utilities and Transportation Commission has refused to take any action against Pacific Telecom, despite clear violations of Washington state law and literally hundreds of written consumer complaints.

Pacific Telecom Communications Group - F Antone Accuardi - North Dakota Utility Registration Revoked-page-001 Pacific Telecom Communications Group - F Antone Accuardi - North Dakota Utility Registration Revoked-page-002 Pacific Telecom Communications Group - F Antone Accuardi - North Dakota Utility Registration Revoked-page-003

Pacific Telecom Communications Group – F Antone Accuardi – North Dakota Utility Registration Revoked

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FTC Receives Nearly One Million Telemarketing Complaints Involving Pacific Telecom

During the period of January 1, 2011 to October 22, 2012, the FTC received 982,999 consumer complaints against telephone numbers belonging to Pacific Telecom Communications Group.  These complaints represented up to 32% of all monthly telemarketing complaints submitted to the FTC during this period.  The complaints peaked at at total of 97,950 in June 2012.

FTC Complaints Against Pacific Telecom - jan 2011 - october 2012

These complaints were filed by consumers who registered their home telephone numbers on the Federal Do Not Call registry.  The largest category of complaints consisted of reports of “robo calls” regarding “card services” and other credit card related schemes.    The second highest category of complaints involved “home security” robo calls.  Overall, these calls suggest a pattern of outright illegal activity that in many cases represent efforts to financially defraud consumers.

Federal law states that businesses engaging in illegal automated telemarketing calls to phone numbers on the Do Not Call registry are strictly liable for damages of $500 per violation.  The complaints directed against Pacific Telecom represent damages of nearly $500 million.

As we previously reported, the North Dakota Attorney General’s office found that Pacific Telecom Communications Group is operated by Oregon attorney F Antone Accuardi.  Accuardi set up a “shell” company registered in the country of Belize, which appears to be an effort to disguise his involvement in illegal telemarketing activity.

Accuardi’s efforts to set up “shell” companies to hide illicit telemarketing activity may in fact expose him to personable liability for the damages caused to consumers.  Accuardi and his father Fred, who is also involved in these telemarketing schemes, own a variety of assets in the Oregon area, in addition to funds suspected to be held in offshore bank accounts.

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North Dakota Attorney General Targets Pacific Telecom for Violations

On October 3, 2012, an investigator with the North Dakota Attorney General’s Office signed an affidavit detailing violations of North Dakota State law by Pacific Telecom Communications Group, Steve Hamilton, and F Antone Accuardi.  The affidavit can be viewed here.

The Attorney General’s office describes conduct that suggests a willful and blatant disregard for State and Federal law:

  • Pacific Telecom “repeatedly failed” to fully cooperate with subpoenas issued by the North Dakota Attorney General’s Office.
  • Pacific Telecom was notified of the illegal activities associated with their services as far back as Feburary 3, 2011, yet has failed to halt this activity in any meaningful way.  Their facilitation of this activity constitutes a violation of N.D.C.C. § 51-15-02.3.
  • Pacific Telecom owner Steve Hamilton falsely claimed to the Attorney General’s Office that he “terminated his contracts” with illegal telemarketers, when in fact his affiliation with illegal telemarketing continued uninterrupted.
  • Oregon attorney F Antone Accuardi “is responsible for a large percentage of the illegal telephone calls made using Pacific Telecom’s telephone numbers.”

This affidavit also indicates that Pacific Telecom is now operated by F Antone Accuardi.  We previously detailed Accuardi’s role in leading the Belize “shell” company that Pacific Telecom uses to engage in revenue sharing agreements with telemarketers who engage in illegal telemarketing.

The mounting evidence of  F Antone Accuardi’s active involvement in this scheme to profit from illegal telemarketing is of particular significance:  as a licensed member of the Oregon State Bar, this conduct represents a serious violation of the rules of professional conduct.  The specific rules were  reviewed in a previous article

So far, no sanctions have been issued against Mr. Accuardi.  However, the Oregon State Bar Association collects reports of professional conduct violations via information emailed to CAO@osbar.org.  Although no official complaint form is necessary, they offer a form to help facilitate complaints.

Any reports of professional misconduct involving F Antone Accuardi should include factual information relating to his activities, such as the affidavit from the investigator with the North Dakota Attorney General’s office.

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